Learn to Swim Terms & Conditions

Rules
As the parent or guardian of the child/children in your care who attend Dolphin Academy Limited, (DAL) you agree to be bound by the terms and conditions within this agreement.  These rules may be amended and updated from time to time and will be kept up to date on DAL website. 

Changes
Changes may occur, from time to time, regarding opening hours/days, instructors, fees and timetable.  Parents will be notified where possible and the website will be kept up to date with changes.  The Instructor for your child’s class may be changed at the last minute.

Parent Supervision
The pool is only supervised during structured lesson times, DAL accepts no responsibility for children outside of lesson times. 

Siblings/children poolside must be accompanied and supervised at all times by an adult over 16 years of age.   Children in the pool under the age of 8 years must be supervised poolside by a parent/guardian over the age of 16.

Children must not enter the pool until their scheduled class starts and the instructor is present.

All rules, signage and directions from DAL swim school staff must be followed and adhered to at all times.

Taradale Primary School access and grounds
The outside facilities of the school are available for public use however please respect the grounds and facilities. Children on the school grounds are the responsibility of the parent/guardian and must adhere to the rules of the School Board of Trustees.

Carpark and Deck
Green Family Taradale Pool and Taradale Primary School share access to the carpark off Ngarimu Cres and also the new deck to the north of the pool.

A few carparks will be marked for Dolphin Academy use but please note the busy school pickup times between 2.30-3.15pm and allow extra time.

The deck is available for your use during your child’s scheduled swim class, however please enter and exit the pool area through the main entrance from the carpark at the front of the building.

Swimwear
Swim nappies must be worn by all children under the age of 3, or over 3 if they are not yet fully toilet trained. 

Swim caps and googles must be worn by all children in the pool. 

Togs are to be worn at all times, these must be tightly fitted so as to not cause drag in the water. 

T Shirts and day/street wear are not allowed. 

We suggest girls wear speedo type togs and boys, speedo type briefs or lined nylon shorts. (no undies underneath togs please)  

General Health
Swimmers must be in good health to enter the pool:

• No known infections or open sores

• No known illness/condition, no matter how minor which may put other children/instructors at risk

• Clear of any diarrhoea or vomiting for 2 weeks

DAL requires all swimmers to wash off in the shower before entering the pool.

Please ensure your child goes to the toilet before entering the pool.

Photography/CCTV
By booking your child into classes, you agree for DAL to use images taken of your children for promotional and marketing or training or assessment purposes.  If you do not wish your child to be in these images please let Management know prior to the class.

Please be mindful and aware when taking photos/videos from poolside, that not all parents wish their child to be photographed.  Please photograph your own children only. 

Cameras are not permitted in the changing rooms at any time.

CCTV is in operation in the main pool area.  This footage is kept by Management and will be used for security & compliance purposes only.   There are no cameras in changing rooms.

Property
You are responsible for any damage to DAL equipment or facilities whether accidental or intentional. 

You are responsible for any personal property you bring onsite. 

All property is at your own risk.

Privacy
Your privacy is important to us.  DAL reserves the right to collect personal information from you for enrolment purposes.  This information will be used to assist us in providing swim school services and for any other purpose you may authorise. 

DAL undertakes to maintain your privacy in accordance with the Privacy Act 2020 and any subsequent amendments or variations thereof.   

Personal details
Please ensure your personal details, emergency contacts, medical conditions and bank account details are kept up to date via the parent portal.  

The main form of communication from DAL is via email. 

Bookings
DAL operates a perpetual booking system.  Once a day/time has been secured this will remain the same until such time as your child moves up a level or a request for a change is made. 

DAL reserves the right to cancel, change or condense classes that do not meet minimum numbers.

DAL operates on a 48 week year with lessons not operating for 3-4 weeks over Christmas (generally week of Xmas and 2-3 weeks following) and 1 week over Easter. 

Swim lessons continue during April, July and October school holidays. 

Each swimmer is entitled to credit their class for two weeks during the year, at any time (in addition to the 3-4 week shutdown) at no charge.  This suspension will credit your account for the missed lesson, to be used at a later date, but cannot be exchanged/used for a monetary refund. (eg: if your account is credited for a suspended lesson and you then stop swimming, a refund will not be issued.)

Credits must be notified to us prior to the class you wish to be credited and will come off the fees for the following month.

No classes will take place on public holidays, therefore no charges will be incurred.

DAL is unable to grant refunds if your child is sick. The exception being severe medical circumstances, which must be approved by the Manager and may require a medical certificate.   (Eg: broken bone)

If a class is cancelled by DAL (eg: due to staff sickness) DAL will endeavour to offer a time to make this class up, if this is not possible a credit will be allocated to your account.  

No makeup classes are available at DAL.

No pencil bookings or holds will be taken. 

Direct Debits must be set up at time of booking, with the remaining weeks in the month deducted immediately. The next payment will be deducted on the 1st of the next month.

A ONE OFF account setup fee of $10 will also be deducted once your booking has been made. (a separate transaction)

Payments
Lessons are 25 minutes @ $20.50 per class.

We offer 10% discount for the 3rd child’s fees if 3 or more children from the same immediate family are enrolled at the same time and a 40% discount if 4 or more children are enrolled.

Part payments for lessons are not accepted.

Payment is required by Direct Debit only, in advance

Monthly direct debit

• $82 for a 4 week month, $102.50 in a 5 week month

• Direct Debit monthly payment contract set up through Payrix as of 1 February 2024 (3rd party DD provider)

• One off $10 account setup fee (this will be deducted once your booking has been made - a separate transaction) 

• Fees are raised on 1st of each month for that month (please note it takes your bank a couple of days to process the payment hence the need for funds to be available for a few days after the 1st)

• Once your DD has been setup via our system you will receive an automatic email from Payrix, confirming your agreement for funds to be taken as agreed. If you change your payment details via the portal, you will also receive an automatic email response confirming this change.

• 1 month minimum term agreement.

• 10 days notice to cancel your booking prior to the 1st of the following month. Once this monthly payment has been made, there are no refunds.

• 2 weeks free credit anytime during the year.

• Payment must be made prior to the first lesson beginning.

• Please ensure there are sufficient funds in your nominated bank account at least 5 working days after the 1st of the month. 

• During the 3-4 week break over Easter and Christmas, payments with be automatically suspended.

• The 2 free credits are additional and can be used at any time during the year when you wish to have a break from lessons.  Credits cannot be refunded.

• Notice for credits must be given. 

  Dis-honour fee

• If a direct debit payment is rejected, an $8 dis-honour fee will be charged on top of your fee.  

  If your payment does not go through when it is raised, an $8 dis-honour fee will be added to your account by Dolphin Academy via your portal as a separate transaction once initial payment has been processed.  This fee is charged if a direct debit payment is rejected due to insufficient funds, wrong account, lost or stolen card rejects. This is on top of your swim fees. 

• To avoid this charge, please continue to ensure funds are available between 1st of each month and the 3-4 days following.  Check your account is correct, or if you have changed or updated your credit card that this has been changed in your portal, please.